Developer's Process

No site can be developed without utilities so be sure to confirm whether all the needed utilities (gas, electricity, water, sanitary sewer, stormwater, telecom lines) are easily accessible from your proposed location.

Call the Alcoa Public Works and Engineering Department once you have a plan in place for your facility, and we can help you identify your water, wastewater, and stormwater needs. Additionally, be sure to call the Alcoa Electric Department so they can help determine the service load for your facility. These initial contacts need to be made early in your planning process, well prior to signing up for service and paying any fees.

Site Plan Review


Public Works and Engineering will conduct a site plan review to determine the facility’s service needs. Both can be used together or independently, depending upon the development.

After plans are approved and construction is authorized to proceed, our main concern is for the safety of the contractor and the general public. Tennessee 811 must always be contacted before you begin any excavation. With one call to Tennessee 811 at 1 800-351-1111 or by just dialing 811, you can reach Alcoa and other member utilities who provide electric, gas, water, wastewater, phone, cable, etc. Tennessee state law requires anyone about to engage in digging, excavation, moving of earth, demolition, or any type of activity that could damage underground utility lines to notify the utility companies in that area of their intent to dig not less than three business days before the work is to begin. The Tennessee 811 system was created to provide advance notification service to member utilities, such as the City of Alcoa, throughout the state.

Call Before You Dig


You can reach Alcoa and other member utilities who provide electric, gas, water, wastewater, phone, cable, etc. with one call to Tennessee 811, the underground utility notification center for Tennessee. Just dial 811. Tennessee 811 will gather information from you about your planned work and send it to member utilities in the area where you plan to dig. Alcoa and other member utilities will then locate their facilities at the proposed excavation site with paint markings and/or flags so you can avoid them during excavation. There is no charge to contact Tennessee One-Call or for Alcoa to locate its underground utilities.

Dig safely by calling Tennessee 811 three business days before you plan to dig. Then, wait for the City of Alcoa to mark their utility lines. Respect the markings and dig with care. Tennessee One-Call operates 24 hours a day, seven days a week, 365 days of the year.

Dig With Caution


Always use extreme caution when you dig, and avoid digging within the utility safety zone. The safety zone is a strip of land the width of the utility, plus two feet on either side. Customer-owned service lines are not mapped and therefore may not be marked. Customer-owned lines include sewer laterals, underground electrical service lines, water lines, lines for outside lighting, invisible fencing, irrigation systems, customer fuel lines, or any other customer-owned line.

Reporting Damaged Lines


To report damage to an Alcoa utility line, call 865-380-4800 during normal business hours. After hours, call 865-380-4890 for electric lines and 865-380-4921 for water or sanitary sewer lines.
Tennessee 811 is the underground utility notification center for Tennessee.

APWA Uniform Color Code

A chart outlining a color code of marked underground utility lines.