PowerPal App

The City of Alcoa has launched its new customer app, PowerPal. The app will allow anytime/anywhere access to information about their utility account.

This app enables City of Alcoa utility customers to access their account information, make payments, report power outages and to view a map of the Alcoa service area and current outages - all from their mobile devices. In addition to reporting a power outage, customers can sign up to receive notice and updates of power outage events.  Users can make payments via credit or debit cards as well as by check.

This app enables City of Alcoa utility customers to access their account information, make payments, report power outages and to view a map of the Alcoa service area and current outages - all from their mobile devices.
Picture of Outage App Menu

In addition to reporting a power outage, customers can sign up to receive notice and updates of power outage events.  Users can make payments via credit or debit cards as well as by check.

The PowerPal app is a free app available in the Apple App and Google Play stores found by searching for “Alcoa Outage” or entering the direct links for Apple IOS at https://itunes.apple.com/us/app/alcoa-outage/id1326245817?ls=1&mt=8 ,  or Google Android at https://play.google.com/store/apps/details?id=com.datavoiceint.AlcoaPowerPal.