My sewer is backed up. Can you send someone to check it?
During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays, and on weekends call the after-hours emergency number: 865-983-3911. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

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1. What day is my garbage collected?
2. When is bulky waste and brush collected?
3. My sewer is backed up. Can you send someone to check it?
4. How do I report a water leak?
5. How do I check on my water bill?
6. What are the requirements for starting, stopping or transferring service?
7. Why is my electricity out?
8. Where do I pay my bill?
9. What do I do if I see chemical dumping at a storm drain?
10. How can I save on my water bill?
11. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?
12. Where are your offices located?
13. What payment options are available to pay my bill?
14. What telephone number do I call in case of an electric outage?
15. What areas does Alcoa Electric serve?
16. How much is the deposit?
17. Can I sign up for service over the phone?
18. Does Alcoa Electric offer budget billing?
19. What do I do if my electric bill is high?
20. How can I save energy in my home?
21. Does Alcoa Electric offer a surge protection program?