Utility Payment Details
The City of Alcoa Utilities uses 7 billing cycles each month that are geographically arranged to make meter reading as efficient as possible. Your billing date is determined by your location within these billing cycles. Your actual billing date will vary monthly because of weekends and holidays. If you do not receive your bill near the normal billing date, call the City of Alcoa.
If you pay before the penalty date, you may pay the NET AMOUNT TO BE PAID as indicated on the bill. If you pay after this date, you pay the GROSS AMOUNT TO BE PAID. This larger amount includes a 5 percent penalty. Your account is credited when payment is received at the City of Alcoa. Delays caused by the postal service do not affect the date your bill is due. See Understanding Your Utility Bill for more information.
You may pay by mail or in person at the City of Alcoa Municipal Building at 223 Associates Blvd in the Springbrook Corporate Center during regular business hours, Monday through Friday 8:00 a.m. to 4:30 p.m. Night depositories are located at 1) the corner of Hall Road and Davies Road and 2) the City of Alcoa Municipal Building for your convenience. Also, your electric bill can be paid by bank draft or at the following Blount County banks:
For questions about your utility bill, call 865-380-4700.