Electric Department

 
Directions

City of Alcoa Service Center
725 Universal Street
Alcoa, TN 37701

865-380-4890

865-380-4803


Link: Electric Department Page

Hours
Utility Payments are not accepted at this location. Payments are taken at the Municipal Building only. 

Tuesday - Friday
7 a.m. - 5 p.m.


Electric Permits 

Alcoa, TN 37701

Alcoa, TN 37701

865-661-5164



Electric Department General Information 

Alcoa, TN 37701

Alcoa, TN 37701

865-380-4890




Electric Engineering  

Alcoa, TN 37701

Alcoa, TN 37701

865-380-4890



Tree Trimming 

Alcoa, TN 37701

Alcoa, TN 37701

865-380-4890


NOTE: Due to high call and email volume, it can take up to 7 days before your call is returned or email answered. 


Power Outage 

Alcoa, TN 37701

Alcoa, TN 37701

865-380-4890



Tennessee 811 - Call Before You Dig / Line Locates 

Alcoa, TN 37701

1-800-351-1111; or Dial 811, 24-hours a day, 7 days a week

Link: Tennessee 811

One easy phone call to 811 starts the process of having your underground utility lines marked for FREE, and we accept locate requests 24 hours a day, 7 days a week.



Business Office 
Directions

City of Alcoa Municipal Building
223 Associates Boulevard
Alcoa, TN 37701

865-380-4700

865-380-4723



Hours
Monday - Friday
8 a.m. - 4:30 p.m.

Staff
Name Title Email Phone
Crisp, Mindy Customer Service Rep - TVA Programs Coordinator 865-380-4766
Williams, Connie Business Office Manager 865-380-4700

Electric Engineering Department 
Directions

City of Alcoa Service Center
725 Universal Street
Alcoa, TN 37701

865-380-4890

865-380-4803





Staff
Name Title Email Phone
Wiggins, Kenny Public Services Director   865-380-4850
Trentham, Ryan Electric Director   865-380-4850
Lindsey, Mike Assistant Director / Engineering & Operations   865-380-4856
Smitherman, Mendi Secretary   865-380-4890
Reynolds, Steve Senior Electric Distribution Engineer   865-380-4890
Collins, Mitchel Electric Distribution Engineer   865-380-4890
Collins, Barbara Senior Electric Engineer   865-380-4851
Carnes, Richard Electrical Engineer Assistant   865-380-4890
Young, Mark Electrical Engineer Assistant   865-380-4890
Abbott, Don Computer Graphics Specialist (GIS)   865-380-4890
Henegar, Blake State Electrical Inspector   865-661-5164
Price, Roger Electric Store Keeper   865-380-4890

To Apply for Service or Change Account Information 
Directions

City of Alcoa Municipal Building
223 Associates Boulevard
Alcoa, TN 37701

865-380-4700

865-380-4723


Link: New Service Page

Hours
Monday - Friday
8 a.m. - 4:30 p.m.


Utility Services Division 
Directions

City of Alcoa Service Center
725 Universal Street
Alcoa, TN 37701

865-380-4821

865-380-4803




Staff
Name Title Email Phone
Taylor, Mike Utility Services Supervisor   865-380-4821
Tucker, Terry Utility Services Coordinator   865-380-4823
Carrier, Joshua Utility Arborist   865-380-4890