FAQ / Public Works & Engineering Department / City Departments / City of Alcoa

Public Works Department FAQ

1. What day is my garbage collected?
2. When are bulky waste / brush collected?
3. My sewer is backed up - can you send someone to check it?
4. How do I report a water leak?
5. I need to check on my water bill.
6. I need to sign up for new service, change name, etc.
7. Why is my electricity out?
8. Where do I pay my bill?
9. What do I do if I see chemical dumping at a storm drain?#
10. How can I save on my water bill?
11. What are the requirements for starting, stopping or transferring service?

1. What day is my garbage collected?

Please download the Garbage & Residential Recycling Routes schedule below:

Garbage & Residential Recycling Routes - Aug 2006.pdf 23.62 kB

2. When is bulky waste / brush collected?

Please download the schedule below:

2008 Brush & Bulky Waste Calendar.pdf 15.48 kB

3. My sewer is backed up, can you send someone to check it?

During normal business, contact the Public Works & Engineering Offices at (865) 380-4800; after hours, holidays, and weekends call the after-hours emergency number: (865) 380-4921. A Water & Wastewater crew will be dispatched to determine the probable cause of the problem. If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

4. I need to report a water leak.

During normal business, contact the Public Works & Engineering Offices at (865) 380-4800; after hours, holidays, and weekend call the after-hours emergency number: (865) 380-4921.

5. I need to check on my water bill.

Please call the Alcoa Utilities Business Office at (865) 380-4700 and ask to speak with a customer service representative or clerk.

6. What are the requirements for starting service, changing the name on my bill, mailing address, or contact information?

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call (865) 380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

7. Why is my electricity out?

Check your main electrical panel to make certain that circuit breakers are on or that fuses are good.

If the problem is not yours, or if others are involved, call Alcoa Electric Department at (865) 380-4890.

8. Where do I pay my bill?

City of Alcoa Municipal Building
223 Associates Blvd.
Alcoa, TN 37701
Located in the Springbrook Corporate Center.

9. What do I do if I see chemical dumping at a storm drain?

Call the Alcoa Stormwater Hotline at (865) 380-4820. You can call 24 hours a day, 7 days a week and remain anonymous.

10. How can I save on my water bill?

Click here to visit the Water Saving Tips page.

11. What are the requirements for starting, stopping or transferring service?

Call (865) 380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Blvd., Alcoa located in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months. Deposits may be waived for residential customers if they supply a letter of credit showing no late payments from their previous utility provider.

If you are a commercial customer, please call the Commercial Account Representative during regular business hours at (865) 380-4717. You are strongly encouraged to make an appointment in order to receive prompt and accurate service.