Residential Utility Service - COVID-19 Instructions

How to Sign Up for New Utility Service while COVID-19 Restrictions are in Place 

  1. Obtain Application for Residential Utility Service on our website or in our lobby vestibule during regular business hours.
  2. Return by e-mail to businessoffice@cityofalcoa-tn.gov or in our drop box at 223 Associates Blvd. the following required documents:
  • A completed Application for Residential Utility Service 
  • Copy of lease if a rental;  or ownership documents if a homeowner
  • Copy of government issued ID for each applicant 
  • A credit check will be completed upon receipt of completed Application for Residential Service and receipt of “ALL” required documents.

You will be contacted with required deposit amounts upon completion of your application. If a deposit is required, the application cannot be processed until the deposit and service fees are paid. Deposits may be placed in our drop box. If a deposit is not required based on the credit check, the $25.00 service fee will be added to your first bill.

For questions regarding the application, call 865-380-4700 or email: businessoffice@cityofalcoa-tn.gov.

Deposits 

In additions to the $25 Service Connect Fee, the residential deposits are as follows:

  • $175 for electric
  • $40 for water
  • $60 for sewer