How to Sign Up for New Utility Service - In Person

1. Complete the Application for Residential Utility Service.
2. Return to our office during regular business hours (8:00am - 4:30pm) with the following required documents:

• A completed Application for Residential Utility Service 
• Copy of lease if renting; or ownership documents if purchasing or an existing homeowner
• Copy of government issued ID for each applicant 

A credit check will be completed upon presentation of all required documents.  All new accounts will be charged a $25.00 service fee.  If a deposit is required, the application cannot be processed until the deposit and service fees are paid.  Deposits and services fees can be paid in the office using cash, check, money order, or debit/credit card.  

The deadline for same day service is 12:00pm EST, in person only.

How to Sign Up for New Utility Service - Email

1. Obtain Application for Residential Utility Service on our website or in our lobby vestibule during regular business hours (8:00am - 4:30pm).
2. Return by e-mail to businessoffice@cityofalcoa-tn.gov or in our drop box at 223 Associates Blvd. the following required documents:

• A completed Application for Residential Utility Service 
• Copy of lease if renting; or ownership documents if purchasing or an existing homeowner
• Copy of government issued ID for each applicant 

A credit check will be completed upon receipt of completed Application for Residential Service and receipt of ALL required documents.  You will be contacted with required deposit amounts upon completion of your application. All new accounts will be charged a $25.00 service fee.  If a deposit is required, the application cannot be processed until the deposit and service fees are paid. Deposits may be placed in our drop box or mailed to the office. If a deposit is not required based on the credit check, the $25.00 service fee will be added to your first bill.

Applications submitted by email will be processed for the following business day.

Deposits 

In additions to the $25 Service Connect Fee, residential deposits are as follows:

• $175 for electric
• $50 for water
• $75 for sewer

For questions regarding the application, call 865-380-4700 or email: businessoffice@cityofalcoa-tn.gov.