Our Operations Staff

Each day, the operations staff works hard to keep your electric service up and running safely at all times. And, if the power does go out, you can rest assured that we’ve got the best trained crews to restore your service 24 hours a day, 7 days a week!
The Electric Department's operations staff gathered in front of their service trucks.

Utility Director

Oversees daily operations, plans strategic and long-range plans and budgeting for department as well as system upgrades within the service area. Serves as a representative for the City on various local committees and with other public power associations.


Provides administrative and clerical support for department including time sheets, mail, letters, travel and training. Administrative staff is on standby during after-hours and weekends during emergency outages.

Service Crew

Connects (tap up) service, sets meters, connects outdoor and street lights, and troubleshoots daily. These crews are on-call 24 hours a day.

Line Crew/Underground Crew

Sets poles, transformers, and builds lines. The Underground Crew runs lines underground to subdivisions and conduits on the Alcoa-Maryville Greenway and streetlights on poles. Both crews assist on emergency outages during the day and are on-call 24 hours a day.

Line Crew Supervisor

Assigns jobs and supervises assignments to the line crews and answers questions to customers.

Utility Services Supervisor/Coordinator

Oversees outage reports database, assigns Service Crew jobs each day, coordinates IVR phone system to answer customer calls and planned outages in electric service. The dispatcher are on-call 24 hours a day as well.

Electric Service Dispatchers

Processes approvals by the Tennessee State Electrical Inspector, answers customer questions, coordinates street and outdoor light repairs, answers emergency outage phone calls, and is on-call 24 hours a day.

Chief Engineer

Checks all jobs completed by engineering, contributes to system planning and street light layout, processes cable invoices as well as equipment invoices for department purchases, and works with the Utility Director in system upgrade planning.

Distribution Engineer

Primarily works on substation engineering, maintenance, and overall operations. Studies environmental management operations and general project manager for the substations. Also conducts analysis for power quality, voltage, and customer issues as needed. Oversees employee uniforms and safety apparel and AED fleet truck specifications for necessary equipment.


Processes jobs and stakes out jobs for new developments, assists with subdivision layouts, calculates load factors and transformer sizes, and determines equipment needed for system upgrades. Engineers are on-call 24 hours a day and help to locate underground electric lines during emergencies.

Utility Metering Services

Read, install and remove electric and water meters; repair, test and calibrate meters; ensures that use is properly metered and investigates unauthorized use.

Meter Reading

Gathers meter readings on all our utility customers, electric and water/sewer, so our accounting employees can generate utility bills.

GIS/Electric Mapping

Marks lines for transformers and poles, updates electric line plats and maps, coordinates GPS and CAD-based mapping systems, handles all GPS field work for maps, works with the GIS Manager for Blount County/Alcoa/Maryville, and currently working toward a connective model to connect all primary and secondary facilities to GPS all customer meters on a map.

Electric Store Keeper

Oversees the hardware, equipment, and materials for the AED inventory through purchasing and working with line workers to determine their equipment needs prior to a specific job or planned outage.

During a major power outage, all employees at the Alcoa Electric operations building are subject to being called in to answer customer calls and restore electric service. Please call us at 865-380-4890 if you have a question or experience a power outage.

Tree Trimming

Trim and remove trees along electric power lines to help maintain public safety and reduce interruptions of service. Wolf Tree Company and ABC Professional Tree Services are presently working within the Alcoa Electric service area as contractors to the City of Alcoa Electric Department.