Installing a Generator
Despite our best efforts to keep your electricity on 24/7/365, inclement weather and other emergencies can arise that could disrupt your power service. When service interruptions occur, you can rest assured that our service crews will be dispatched immediately. We train and prepare for outages and other emergencies every day.
In the unlikely event of an outage, a portable or permanently installed emergency power generator can provide electric service until your regular service is restored. However, as useful as they can be in an emergency, there are a number of important things to keep in mind when dealing with generators.
If you install a generator, please notify Alcoa Electric as soon as possible. This will help us to be aware and prepared in case we have to dispatch crews to your area in response to an outage.
It is highly recommended to incorporate a transfer switch in any generator installation. The transfer switch is extremely important as it acts as a safety mechanism to prevent your generator from feeding onto the primary electric grid not only potentially damaging your generator but also creating a serious safety hazard for our crews, called “backfeed.” Permanent generators are always paired with a transfer switch, if installed by a licensed electrical contractor, but portable generators need to have a transfer switch as well. As of October of 2021, Alcoa Electric Department now allows Generlink’s metersocket-type transfer switch. If you are interested in this option, please contact our Engineering staff to learn more about installing one at your residence.
"Break Before Make" Switch
You are strongly encouraged to receive verification from the manufacturer of the transfer switch that the transfer method is "Break Before Make," which means that it breaks contact with one source of power before it makes contact with another. This type of switch disconnects the electric load from the normal feed before it is transferred to the generator and performs the opposite function when reconnecting to the normal feed.
This way, a Break Before Make switch safe-guards your home against some of the effects of "back-feeding," which may include damage to the generator or fire in the home. In addition, your generator should be installed by a licensed electrician to reduce the possibility of shock or fire hazard when the unit is in operation.
The Danger of "Back-feeding"
Back-feeding occurs when the electricity produced from a home generator feeds back into the power line. If the back-fed voltage passes through one of our transformers, the voltage increases to a deadly level, placing the lives of Alcoa Electric Department linemen who may be working on downed power lines in grave danger.
Because back-feeding can be deadly to power crews - and can cause a fire in your home or permanent damage to your generator - it must be prevented through the installation of a Break Before Make transfer switch.
How to Choose an Emergency Generator
First, consult with a licensed electrician to determine the appropriate size and type of generator for your needs. Then, let your electrician help you determine the best avenue for the generator-produced power to follow - either through extension cords directly to the equipment you wish to run, or into an emergency panel installed in your home. If you decide to use an emergency panel, determine the type of transfer switch to be used.
Tips for Safe Generator Operation
If you experience any problems in operating the generator, consult a licensed electrician.
Keep children and untrained adults away from the generator.
Never operate gasoline-powered generators indoors, in a garage or any other enclosed area. Gasoline engines emit deadly carbon monoxide gas from their exhaust.
Read all instruction manuals and safety warnings from the manufacturer before operating the generator.
Remember that all liability for the improper installation or operation of a generator rests with the homeowner.
Your generator should be installed by a licensed electrician. Professional installation greatly reduces the possibility of shock or fire hazard when the unit is in operation.
Have questions about the safe installation and use of emergency generators or transfer switches? Call 865-380-4890.
City of Alcoa Service Center
725 Universal Street
Alcoa, TN 37701
Phone: 865-380-4890Fax: 865-380-4803
Utility Payments are not accepted at this location. Payments are taken at the Municipal Building only.
Tuesday - Friday
8 a.m. - 4:30 p.m.