You can reach Alcoa and other member utilities who provide electric, gas, water, wastewater, phone, cable, etc. with one call to Tennessee 811, the underground utility notification center for Tennessee. Just dial 811. Tennessee 811 will gather information from you about your planned work and send it to member utilities in the area where you plan to dig. Alcoa and other member utilities will then locate their facilities at the proposed excavation site with paint markings and/or flags so you can avoid them during excavation. There is no charge to contact Tennessee One-Call or for Alcoa to locate its underground utilities.
Dig safely by calling Tennessee 811 three business days before you plan to dig. Then, wait for the City of Alcoa to mark their utility lines. Respect the markings and dig with care. Tennessee One-Call operates 24 hours a day, seven days a week, 365 days of the year.
Dig With Caution
Always use extreme caution when you dig, and avoid digging within the utility safety zone. The safety zone is a strip of land the width of the utility, plus two feet on either side. Customer-owned service lines are not mapped and therefore may not be marked. Customer-owned lines include sewer laterals, underground electrical service lines, water lines, lines for outside lighting, invisible fencing, irrigation systems, customer fuel lines, or any other customer-owned line.
Reporting Damaged Lines
To report damage to an Alcoa utility line, call 865-380-4800 during normal business hours. After hours, call 865-380-4890 for electric lines and 865-380-4921 for water or sanitary sewer lines.
Tennessee 811 is the underground utility notification center for Tennessee.