The Records Unit is responsible for all aspects of document control within the agency. The unit is supervised by a Staff Services Sergeant whose key role is to maintain the integrity of the Alcoa Police Department's Records.

During 2015, the Records Unit handled 2,161 incident reports, 5,100 citations, 852 accident reports and 297 private property accidents - all of which required Records Clerks to review, suggestion corrections, and file within the filing system.

Hours of Operation

Providing service and information to the public is a vital part of the Records Unit. The public can request information and assistance from Records during normal business hours, Monday - Friday, 8 a.m. - 4:30 p.m.

During these hours, the public can request:
  • Clearance letters
  • Counter reports
  • Reports
  • Scheduling child safety seat inspections
  • Stored vehicle releases
Clerk at a computer assisting a citizen


The Records Unit is staffed by one Court Clerk and three full-time Records Clerks. As the repository for all reported crimes, suspected crimes, traffic accidents, arrest, injuries, fatalities and all other incidents or events, the unit is responsible for controlling all documents within the department. Additionally, the unit is responsible for the data entry of all incident reports, arrests, citations, traffic collisions, field contacts and warrants. This includes the maintenance, dissemination, and security of all documents to include processing, storing, scanning, retrieving and releasing documents to appropriate government and law enforcement agencies, and the public.

Crucial Staff Training

Access to all records information is governed by local, state and federal laws. It is crucial to the unit that they remain up to date on all laws and rules governing the release of information. All full-time Records employees are trained in the proper handling and release of sensitive criminal justice information.

Continual Process Improvement

The Records Unit continually works to:
  • Determine, analyze and improve the flow of work
  • Eliminate redundancy of information in electronic formats
  • Improve access to critical information for investigators, officers, administrators and the public
  • Improve classification of information
  • Increase security of vital records
  • Increase staff productivity
  • Make better use of information technology
  • Provide higher quality and faster service to our citizens