Utilities & Billing

Utility Bills and Late and Disconnect Notices - Effective March 27, 2020

  • These will continue to be mailed.
  • Due to our bill format, customers will still see penalties appear on the bill, but these penalty amounts will not be added to the account.
  • Disconnections have been suspended until April 23, 2020 and the $25 late fee will not apply.
  • A late notice will serve as a balance reminder. Payment arrangements must be made on past due balances prior to the April 23rd deadline to avoid a possible disconnection after that date

In this section of the website, you can learn about our utility billing process along with many other services we offer through the City of Alcoa. Please browse through the valuable information presented as it will help you understand how your bill could be affected by factors such as the weather. You can also check out our handy Electricity Saving Tips.

As always, if you have any questions regarding your bill or our payment processing, please call our offices at 865-380-4700.