- Home
- City Services
- Utilities & Billing
Utilities & Billing
Utility Bills and Late and Disconnect Notices - Effective May 27, 2020
|
As always, if you have any questions regarding your bill or our payment processing, please call our offices at 865-380-4700.
-
Budget Billing
As of June 1, 2009, the Budget Bill Program is currently suspended for any new applicants. At this time new applications are not being accepted.
-
Calculating Your Electric Bill
Find out how to calculate your own monthly electric bill.
-
Electrical Permits
Find out how to obtain an electrical permit from the City of Alcoa.
-
Electricity Rates
View a schedule of rates and charges for the City's electric service.
-
How Weather Affects Your Bill
Weather is the biggest reason for fluctuations in your bill. On average, 55 - 60% of your bill is made up of heating and cooling costs.
-
Pay Your Bill
There are a number of ways to pay your City utility bills, including online, in person, or by mail.
-
Privacy & Refund Policy
View our privacy and refund policy for utility billing.
-
Programs & Services
The Alcoa Electric Department offers a variety of services to help you create a safer, more energy efficient home or business environment.
-
Request a High Bill Inquiry
There are three main reasons why your bill might be higher than you expect it to be: weather, faulty equipment, and lifestyle changes. Alcoa Electric can work with you to determine if any of these reasons have had an impact on your electric bill.
-
Understanding Your Bill
Learn about the utility billing cycle, and how to read your utility bill when you receive it.
-
City of Alcoa
Physical Address
223 Associates Boulevard
Alcoa, TN 37701
Phone: 865-380-4700Fax: 865-380-4797
Hours
Monday - Friday
8 a.m. - 4:30 p.m.
- What day is my garbage collected?
- When is bulky waste and brush collected?
- My sewer is backed up. Can you send someone to check it?
- How do I report a water leak?
- How do I check on my water bill?
- Where can I find COVID-19 Information?
- What are the requirements for starting, stopping or transferring service?
- Why is my electricity out?
- What do I do if I see chemical dumping at a storm drain?
- How can I save on my water bill?