General COVID-19 information can be found on the joint Blount County Intergovernmental Information page:
Updated May 3, 2021
The lobbies of the City of Alcoa Municipal Building, the Planning & Codes Department, the Service Center, and the Public Safety Building (Fire & Police) are now open with social distancing guidelines in place.
Please refer to the list below for options for continuing to do business with the City during this time.
UTILITY & TAX PAYMENTS
Updated May 3, 2021Customer are reminded that utility bills can be paid a variety of ways:
For application and deposit information for residential utility service, please refer to the Residential Utility Service web page at: https://www.cityofalcoa-tn.gov/181/Residential-Service .
Updated February 22, 2021
General MeasuresThe Tennessee State Supreme Court has lifted the ban suspending municipal court sessions. The City of Alcoa Municipal Court will begin regular sessions on March 16, 2021. Court dates have been reset and letters mailed to those affected informing them of their current court date.
• Police Department Lobby is open with social distancing guidelines in place.
• Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
• Child Vehicle Safety Seat Installations/Inspections will resume by appointment only. Call 865-981-4111.
• Employment fingerprinting services are suspended until further notice (effective March 9, 2021). The Blount County Sheriffs Office provides this service on Wednesdays from 2:30 to 4:30 PM.
• Citizens are urged to pay fines online: https://www.municipalonlinepayments.com/alcoatn
• Citizens are urged to request any Incident Report or Accident Report via email at email@example.com
The City of Alcoa Electric Department’s priority is the safety and wellbeing of its employees in order to continue to deliver safe and reliable electric service to our customers during this time of uncertainty. Policies have been adjusted and new guidelines have been implemented to maintain the quality of those essential services while keeping customers and employees as safe as possible.
For customers who are financially burdened from this COVID-19 pandemic, it is imperative to contact the Customer Service staff at 865-380-4700 to make arrangements for their accounts.
The Fire Department will only be dispatched for the following Emergency Medical Service (EMS) calls:
SANITATION & RECYCLING PICKUPThe City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts. In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart. No loose, extra, or outside items will be accepted in either form. Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart
|PLANNING & CODES DEVELOPMENT & INSPECTION SERVICES
All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.
As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.