COVID-19

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General COVID-19 information can be found on the joint Blount County Intergovernmental Information page: 
Blount Intergovernmental Resource Page

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Updated August 4, 2020

In order to continue to serve the public while protecting our employees and the public,
the lobbies of the City of Alcoa Municipal Building and the Planning & Codes Department,
continue to be closed to the public until further advised.
The lobby of the Public Safety Building (Fire & Police) is open with social distancing guidelines in place. 

Please refer to the list below for options for continuing to do business with the City during this time.

VIRTUAL PUBLIC MEETING INFO

In response to Governor Lee’s executive order regarding virtual public meetings during the COVID-19 pandemic, City of Alcoa public meetings will be held virtually until further notice. Meeting agendas will be available at www.cityofalcoa-tn.gov/agendacenter.

The City of Alcoa is committed to maintaining open and transparent government during the COVID-19 pandemic and will comply with Governor Lee’s executive order along with guidance from health and safety agencies as we seek to provide services while protecting the health, safety, and well-being of the City’s elected officials, staff, and community members.

Board of Commissioners Meetings
Audio recordings of the meetings will be available for listening within 48 hours of the end of the meeting.

Alcoa Regional Municipal Planning Commission Meetings
To submit public comment on any agenda items, please submit via email at publicmeetingcomments@cityofalcoa-tn.gov, with ARPC Meeting in the subject line. Please include your name and address for the record. All comments must be received by 12:00pm noon the day of the meeting to be included in the record of the meeting.

All other Board Meetings
Audio recordings of the meetings will be available for listening within 48 hours of the end of the meeting. 


UTILITY & TAX PAYMENTS

Customers are reminded that utility bills can be paid a variety of ways:
  1. 24/7 drive-by drop-box - Municipal Building parking lot on the north side of  the building *
  2. 8am-4:30pm Monday-Friday, in the vestibule of the Municipal Building *
    *During the temporary lobby closure:
    --- Drop-box cash payments, which are normally banned, will be accepted while check or money orders remain as the preferred drop-box method of payment.
    Cash payments must be rounded to the nearest dollar amount and excess will be applied to the next bill.
    --- Payment drop-boxes are checked and payments processed several times daily during the business hours of 8am-4:30pm Monday-Friday.

Tax payment may be left in the drop-box for processing. These cannot be paid online of over-the-phone. 

If you have questions, call 865-380-4700.


NEW RESIDENTIAL UTILITY SERVICE REQUESTS

Obtain Application for Residential Utility Service on our website or in our lobby vestibule during regular business hours.

Return by e-mail to businessoffice@cityofalcoa-tn.gov or in our drop box at 223 Associates Blvd. the following required documents:

  • A completed application
  • Copy of lease if a rental;  or ownership documents if a purchase
  • Copy of government issued ID for each applicant 

A credit check will be completed upon receipt of completed Application for Residential Utility Service and receipt of “ALL” required documents.

You will be contacted with required deposit amounts upon completion of your application. If a deposit is required, the application cannot be processed until the deposit and service fees are paid. Deposits may be placed in our drop box. If a deposit is not required based on the credit check, the $25.00 service fee will be added to your first bill.

For questions regarding the application, call 865-380-4700 or email: businessoffice@cityofalcoa-tn.gov.


POLICE DEPARTMENT
General Measures
• Please contact the police department for any questions regarding municipal court dates. 1-865-981-4111.
• Police Department Lobby is open with social distancing guidelines in place.
• Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
• Child Vehicle Safety Seat Installations/Inspections will resume by appointment only. Call 865-981-4111.
• Employment fingerprinting services will be by appointment only.
• Citizens are urged to pay fines online: https://www.municipalonlinepayments.com/alcoatn
• Citizens are urged to request any Incident Report or Accident Report via email at apdtn@cityofalcoa-tn.gov

Call Responses 
Officers have returned to normal patrol operations and calls for service. 


ELECTRIC DEPARTMENT

The City of Alcoa Electric Department’s priority is the safety and wellbeing of its employees in order to continue to deliver safe and reliable electric service to our customers during this time of uncertainty. Policies have been adjusted and new guidelines have been implemented to maintain the quality of those essential services while keeping customers and employees as safe as possible.

  • Employee’s workspaces, including vehicles, are sanitized after each employee’s shift.
  • Employees on site perform duties using social distancing protocols with fellow employees and the general public.
  • Employees are encouraged to wear face coverings when conducting business in close proximity (within 6 feet) to customers.
  • The Service Center lobby is closed to walk-in traffic. Please call 865-380-4800 to schedule an appointment. 
  • For scheduled appointments, all Service Center visitors will have temperatures scanned upon entering and will be required to wear face coverings.
Despite all these temporary operational adjustments, Alcoa Electric is still available and stands ready to serve you 24 hours a day, 7 days a week. In the event of a power outage, customers should check the main electrical panel to make certain the main circuit breaker is still in the “On” position, or main fuses are not blown. If the main circuit breaker is still “On”, and/or if neighboring customers are also without power, please notify us as soon as possible by calling 865-380-4890 and following the automated reporting system. Outages may also be reported via the smart phone PowerPal app.

For customers who are financially burdened from this COVID-19 pandemic, it is imperative to contact the Customer Service staff at 865-380-4700 to make arrangements for their accounts. While the immediate road ahead is uncertain, The City of Alcoa is continually monitoring the situation on both a national and local level and will adjust accordingly in the days & weeks ahead.


FIRE DEPARTMENT
The Fire Department will only be dispatched for the following Emergency Medical Service (EMS) calls:
Trauma StrokeSeizureBurnsChoking
Allergic ReactionDiabetic EventPatient not BreathingUnconscious /Unresponsive PatientsCardia Related Events


SANITATION & RECYCLING PICKUP
The City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts.  In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart.  No loose, extra, or outside items will be accepted in either form.  Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart


PLANNING & CODES DEVELOPMENT & INSPECTION SERVICES
All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.

SPECIAL EVENTS
As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.