General COVID-19 information can be found on the joint Blount County Intergovernmental Information page:
Blount Intergovernmental Resource Page
In order to continue to serve the public while protecting our employees and the public, the lobbies of the City of Alcoa Municipal Building, Planning & Codes Department, and Public Safety Building (Fire & Police) have closed to the public. Please refer to the list below for options for continuing to do business with the City during this time.
The Fire Department will only be dispatched for the folowing Emergency Medical Service (EMS) calls:
Traffic Safety Enforcement
|UTILITY & TAX PAYMENTS |
Customers are reminded that utility bills can be paid a variety of ways:
Tax payments maybe left in the drop-box for processing. These can not be paid online or over-the-phone.
If you have questions, call 865-380-4700.
|NEW RESIDENTIAL UTILITY SERVICE REQUESTS|
Requests for new residential utility service may be made by completing the Application for Residential Service. For questions regarding the form completion, call 865-380-4700 or email: firstname.lastname@example.org.
|PLANNING & CODES DEVELOPMENT & INSPECTION SERVICES |
All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.
|SANITATION & RECYCLING PICKUP|
The City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts. In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart. No loose, extra, or outside items will be accepted in either form. Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart.
As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.