General COVID-19 information can be found on the joint Blount County Intergovernmental Information page:
Updated May 29, 2020
In order to continue to serve the public while protecting our employees and the public,
VIRTUAL PUBLIC MEETING INFO
In response to Governor Lee’s executive order regarding virtual public meetings during the COVID-19 pandemic, City of Alcoa public meetings will be held virtually until further notice. Meeting agendas will be available at www.cityofalcoa-tn.gov/agendacenter.
The City of Alcoa is committed to maintaining open and transparent government during the COVID-19 pandemic and will comply with Governor Lee’s executive order along with guidance from health and safety agencies as we seek to provide services while protecting the health, safety, and well-being of the City’s elected officials, staff, and community members.
Board of Commissioners Meetings
Alcoa Regional Municipal Planning Commission Meetings
All other Board Meetings
UTILITY & TAX PAYMENTSCustomers are reminded that utility bills can be paid a variety of ways:
Tax payment may be left in the drop-box for processing. These cannot be paid online of over-the-phone.
If you have questions, call 865-380-4700.
NEW RESIDENTIAL UTILITY SERVICE REQUESTS
Obtain Application for Residential Utility Service on our website or in our lobby vestibule during regular business hours.
Return by e-mail to email@example.com or in our drop box at 223 Associates Blvd. the following required documents:
A credit check will be completed upon receipt of completed Application for Residential Utility Service and receipt of “ALL” required documents.
You will be contacted with required deposit amounts upon completion of your application. If a deposit is required, the application cannot be processed until the deposit and service fees are paid. Deposits may be placed in our drop box. If a deposit is not required based on the credit check, the $25.00 service fee will be added to your first bill.For questions regarding the application, call 865-380-4700 or email: firstname.lastname@example.org.
• Please contact the police department for any questions regarding municipal court dates. 1-865-981-4111.
• Police Department Lobby will open June 1st with social distancing guidelines in place.
• Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
• Child Vehicle Safety Seat Installations/Inspections will resume by appointment only. Call 865-981-4111.
• Employment fingerprinting services will be by appointment only.
• Citizens are urged to pay fines online: https://www.municipalonlinepayments.com/alcoatn
• Citizens are urged to request any Incident Report or Accident Report via email at email@example.com
The City of Alcoa Electric Department’s priority is the safety and wellbeing of its employees in order to continue to provide safe and reliable electric service to our customers during this time of uncertainty. New guidelines have been implemented to continue to maintain the reliability of those essential services while also looking out for our customers and employees.
• Shift scheduling has been adjusted to limit employee contact. Employee’s workspaces, including vehicles, are sanitized after each employee’s shift.
Despite all these temporary operational adjustments, we are still available and stand ready to serve you 24 hours a day, 7 days a week. In the event of a power outage, customers should check the main electrical panel to make certain the main circuit breaker is still in the “On” position, or main fuses are not blown. If the main circuit breaker is still “On”, and/or if neighboring customers are also without power, please notify us as soon as possible using the automated reporting system by calling Alcoa Electric Dept. at 865-380-4890. Outages may also be reported via the smart phone PowerPal app.
The City of Alcoa is aware that many customers in our community are impacted in several ways, including financially. To assist in these unprecedented times, we have suspended disconnections and late fees for non-payment from March 25 through the May billing cycle. While services will not be disconnected during that period, bills will continue to accrue. For customers who are financially burdened from this COVID-19 pandemic, it is imperative to contact the Customer Service staff at 865-380-4700 to make arrangements for their accounts. While the immediate road ahead is uncertain, The City of Alcoa is continually monitoring the situation on both a national and local level and will adjust accordingly in the days & weeks ahead.
The Fire Department will only be dispatched for the following Emergency Medical Service (EMS) calls:
SANITATION & RECYCLING PICKUPThe City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts. In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart. No loose, extra, or outside items will be accepted in either form. Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart
|PLANNING & CODES DEVELOPMENT & INSPECTION SERVICES|
All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.
As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.