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General COVID-19 information can be found on the joint Blount County Intergovernmental Information page:
Blount Intergovernmental Resource Page

In order to continue to serve the public while protecting our employees and the public, the lobbies of the City of Alcoa Municipal Building, Planning & Codes Department, and Public Safety Building (Fire & Police) have closed to the public. Please refer to the list below for options for continuing to do business with the City during this time.

The Fire Department will only be dispatched for the folowing Emergency Medical Service (EMS) calls:
Allergic ReactionDiabetic EventsPatient not BreathingUnconscious / unresponsive patients
Cardiac related events


General Measures

  • All court dates through May 12, 2020 are cancelled. Letters have been mailed with new court dates. 
  • The Public Safety Building front lobby will remain locked.
  • Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
  • Child Vehicle Safety Seat Installations/Inspections are suspended.
  • Employment fingerprinting services are suspended.
  • Only Police Department personnel are allowed into the Public Safety Building. 
  • Citizens will be urged to pay fines online:
  • Citizens will be urged to request any Incident Report or Accident Report via email at

Call Responses

  • Officers will not respond to minor traffic accidents without injury. Dispatchers will advise the parties to exchange information and call the Alcoa Police Department for a report.
  • Officers will respond to those accidents that are blocking roadways or to reported accidents with injury.
  • Single car, off-road accidents will be checked for stranded motorists.
  • Stranded motorist calls will be checked.
  • Alarms will be checked at least once. Multiple/repeat alarm calls will be cancelled unless a key holder is on scene.
  • Officers will respond to the following calls for service*:
    • Any call involving violence or threat of violence,
    • Suspicious person calls
    • Reported Domestic disturbances or Domestic Assaults and Domestic Assaults in progress,
    • Fights in progress,
    • Any felony in progress or serious misdemeanor in progress,
    • Any reported overdose.
      *All other calls for service will be handled by phone to the extent possible.
  • Officers will be conducting high visibility patrols in shopping center areas and closed business and merchant locations.
  • Polygraphing, as well as custodial and non-custodial interviews will be authorized by the Captain on case by case basis. Any person being interviewed will have their temperature checked and COVID-19 screening questions answered before entering the building.

Traffic Safety Enforcement

  • Patrol officers will maintain high visibility patrols on main thoroughfares and heavily travelled streets,
  • Officers will only conduct traffic stops when there is a clear and present danger to other motorists or pedestrians or for any flagrant disregard for traffic safety laws.

Customers are reminded that utility bills can be paid a variety of ways:

Tax payments maybe left in the drop-box for processing. These can not be paid online or over-the-phone.

If you have questions, call 865-380-4700.


Requests for new residential utility service may be made by completing the Application for Residential Service. For questions regarding the form completion, call 865-380-4700 or email:


All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.


The City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts.  In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart.  No loose, extra, or outside items will be accepted in either form.  Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart.


As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.