CoA Covid Response logo_Page_3

General COVID-19 information can be found on the joint Blount County Intergovernmental Information page: 
Blount Intergovernmental Resource Page

Governor’s Executive Orders and Joint Intergovernmental Media Releases


April 30, 2020 - Guidance has been released by the Governor’s Economic Recovery Group for the opening of "close contact businesses" (i.e. barber shops, hair & nail salons, massage therapy, etc) on May 6, 2020. Click here for guidelines: Close Contact Businesses

April 28, 2020 - No additional guidance has been given by the Governor’s office regarding when additional businesses may open. There is a lot of confusion due to the Knoxville/ Knox County information released yesterday along with the fake/false graphic that circulated social media last weekend. Here is what we know. Restaurants were able to open Monday at 50% capacity with restrictions. Carryout, curbside and to-go alcohol with food purchase was allowed to remain in place. Retail stores may open on Wednesday, April 29 with restrictions. All of this information can be found by clicking the following links. Based on the Governor’s Executive Order No. 29 Issued April 24 and the Governor’s press conference of the same day, no close contact services will be allowed for a "couple of weeks."

April 24, 2020 - Governor Lee introduces the "Tennessee Pledge" with guidelines for general business, retail and restaurants for a phased reopening. 

Blount County Mayor Ed Mitchell’s April 27, 2020 letter to all Blount Countians:

BC Mayor Mitchel header
How Do the Governor’s Executive Orders Impact Blount County?

We want to clarify how the Governor’s Executive Orders and the most recently released Tennessee Pledge applies to Blount County during this COVID-19 pandemic.  

Misinformation about the Statewide phased plan to reopen Tennessee can create confusion and add to the chaos of life in the COVID-19 pandemic. Here are the basics of how and where Governor Lee’s Executive Orders and Tennessee Pledge Plan apply to TN counties (as well as how and where they DON’T apply!).

TN’s 95 counties are split into two groups: 

  • Davidson, Hamilton, Knox, Madison, Shelby and Sullivan Counties are the state’s 6 metro counties, which have their own locally run county health departments and their own Public Health Official. These counties have the authority to create their own plan for reopening separate from what the Governor issues.  
  • The remaining 89 counties (including Blount) will abide by what the Governor orders for a Statewide reopening plan. This includes TN Pledge guidelines for restaurants and retail, which you can find here: These 89 counties do not have the authority to implement alternative plans to those put forth by Governor Lee. 

Because Knox County and other metro counties can create their own reopening plans and implement phases that differ from those set forward by Governor Lee, timelines for reopening in the Blount County area will differ from those followed in Knox County. Knox County’s plan includes provisions for salons, gyms, places of worship, and more to begin reopening on May 1. More information about Knox County’s phased plan can be found here:

Governor Lee has not yet issued reopening dates for any of these entities, meaning that there is no plan to reopen these businesses in Blount County until more guidance from the Governor is available.

As of today (April 27, 2020), the Governor’s Executive Order 27, which extended the closure of nonessential businesses as outlined in Executive Order 21, is set to expire at 11:59 pm on April 30. At that time, unless Governor Lee extends the closure of nonessential businesses with another order, the closure of hair salons, spas, etc. as listed in Executive Order 21 will cease to be an order and will become a recommendation. 

Executive Order 21 can be found here:
Executive Order 27 can be found here:

Aside from the complexity of understanding the differences between Knox and Blount Counties, false information serves to further complicate and confuse the situation. This graphic was seen circulating widely on social media over the weekend and is NOT APPLICABLE IN BLOUNT COUNTY. Our State Representative has reached out to local agencies to clarify that this graphic was NOT created by a State organization and does not portray accurate information. Please look to credible sites ( and the TN Department of Health webpage, local county websites, etc.) for information about State and local developments in the reopening process. 

COVID-19 fake info

Updated May 29, 2020

In order to continue to serve the public while protecting our employees and the public,
the lobbies of the City of Alcoa Municipal Building, Planning & Codes Department, and Public Safety Building (Fire & Police) 
continue to be closed to the public until further advised.
Please refer to the list below for options for continuing to do business with the City during this time.


In response to Governor Lee’s executive order regarding virtual public meetings during the COVID-19 pandemic, City of Alcoa public meetings will be held virtually until further notice. Meeting agendas will be available at

The City of Alcoa is committed to maintaining open and transparent government during the COVID-19 pandemic and will comply with Governor Lee’s executive order along with guidance from health and safety agencies as we seek to provide services while protecting the health, safety, and well-being of the City’s elected officials, staff, and community members.

Board of Commissioners Meetings
Audio recordings of the meetings will be available for listening with 48 hours of the end of the meeting.

Alcoa Regional Municipal Planning Commission Meetings
To submit public comment on any agenda items via email at, with ARPC Meeting in the subject line. Please include your name and address for the record. All comments must be received by 12:00pm noon the day of the meeting to be included in the record of the meeting.

All other Board Meetings
Audio recordings of the meetings will be available for listening with 48 hours of the end of the meeting. 


Customers are reminded that utility bills can be paid a variety of ways:
  1. 24/7 drive-by drop-box - Municipal Building parking lot on the north side of  the building *
  2. 8am-4:30pm Monday-Friday, in the vestibule of the Municipal Building *
    *During the temporary lobby closure:
    --- Drop-box cash payments, which are normally banned, will be accepted while check or money orders remain as the preferred drop-box method of payment. Cash payments must be rounded to the nearest dollar amount and excess will be applied to the next bill.
    --- Payment drop-boxes are checked and payments processed several times daily during the business hours of 8am-4:30pm Monday-Friday.

Tax payment may be left in the drop-box for processing. These cannot be paid online of over-the-phone. 

If you have questions, call 865-380-4700.


Obtain Application for Residential Utility Service on our website or in our lobby vestibule during regular business hours.

Return by e-mail to or in our drop box at 223 Associates Blvd. the following required documents:

  • A completed application
  • Copy of lease if a rental;  or ownership documents if a purchase
  • Copy of government issued ID for each applicant 

A credit check will be completed upon receipt of completed Application for Residential Utility Service and receipt of “ALL” required documents.

You will be contacted with required deposit amounts upon completion of your application. If a deposit is required, the application cannot be processed until the deposit and service fees are paid. Deposits may be placed in our drop box. If a deposit is not required based on the credit check, the $25.00 service fee will be added to your first bill.

For questions regarding the application, call 865-380-4700 or email:

General Measures
•    Please contact the police department for any questions regarding municipal court dates. 1-865-981-4111.
•    Police Department Lobby will open June 1st with social distancing guidelines in place.
•    Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
•    Child Vehicle Safety Seat Installations/Inspections will resume by appointment only. Call 865-981-4111.
•    Employment fingerprinting services will be by appointment only.
•    Citizens are urged to pay fines online: 
•    Citizens are urged to request any Incident Report or Accident Report via email at

Call Responses 
Officers have returned to normal patrol operations and calls for service. 


The City of Alcoa Electric Department’s priority is the safety and wellbeing of its employees in order to continue to provide safe and reliable electric service to our customers during this time of uncertainty. New guidelines have been implemented to continue to maintain the reliability of those essential services while also looking out for our customers and employees.

•    Shift scheduling has been adjusted to limit employee contact. Employee’s workspaces, including vehicles, are sanitized after each employee’s shift.
•    Employees on site perform duties using social distancing protocols with fellow employees and the general public.
•    Employees, whose work can be completed at home, are doing so. 

Despite all these temporary operational adjustments, we are still available and stand ready to serve you 24 hours a day, 7 days a week. In the event of a power outage, customers should check the main electrical panel to make certain the main circuit breaker is still in the “On” position, or main fuses are not blown. If the main circuit breaker is still “On”, and/or if neighboring customers are also without power, please notify us as soon as possible using the automated reporting system by calling Alcoa Electric Dept. at 865-380-4890. Outages may also be reported via the smart phone PowerPal app.

The City of Alcoa is aware that many customers in our community are impacted in several ways, including financially. To assist in these unprecedented times, we have suspended disconnections and late fees for non-payment from March 25  through  the May billing cycle. While services will not be disconnected during that period, bills will continue to accrue.  For customers who are financially burdened from this COVID-19 pandemic, it is imperative to contact the Customer Service staff at 865-380-4700 to make arrangements for their accounts. While the immediate road ahead is uncertain, The City of Alcoa is continually monitoring the situation on both a national and local level and will adjust accordingly in the days & weeks ahead.

The Fire Department will only be dispatched for the following Emergency Medical Service (EMS) calls:
Trama StrokeSeizureBurnsChoking
Allergic ReactionDiabetic EventPatient not BreathingUnconscious /Unresponsive PatientsCardia Related Events

The City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts.  In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart.  No loose, extra, or outside items will be accepted in either form.  Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart

All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.

As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.