CoA Covid Response logo_Page_3

General COVID-19 information can be found on the joint Blount County Intergovernmental Information page: 
Blount Intergovernmental Resource Page

Covid at a glance text Opens in new window

Updated May 3, 2021

The lobbies of the City of Alcoa Municipal Building, the Planning & Codes Department, the Service Center, and the Public Safety Building (Fire & Police) are now open with social distancing guidelines in place. 

Please refer to the list below for options for continuing to do business with the City during this time.

(updated May 3, 2021)
All City of Alcoa public meetings are now open to public attendance.
Meeting agendas will be available at

Updated May 3, 2021
Customer are reminded that utility bills can be paid a variety of ways:
  • In person at the City of Alcoa Muncipal Building 
  • By Mail
  • Online Over the phone (865-380-4890, option 2)
  • By using the PowerPal App on a mobile device 
  • Bank Draft
  • Placed in the drop-box (located in the north side parking lot of the Municipal Building)
If you have questions, call 865-380-4700. 

Updated February 22, 2021

For application and deposit information for residential utility service, please refer to the Residential Utility Service web page at: .

Updated February 22, 2021
General Measures
The Tennessee State Supreme Court has lifted the ban suspending municipal court sessions. The City of Alcoa Municipal Court will begin regular sessions on March 16, 2021. Court dates have been reset and letters mailed to those affected informing them of their current court date.  
If you did not receive a letter advising you of your new court date or have any questions, call 865-981-4111. 
• Police Department Lobby is open with social distancing guidelines in place.
• Visitors to the Public Safety Building will be by appointment only and on a case by case basis.
• Child Vehicle Safety Seat Installations/Inspections will resume by appointment only. Call 865-981-4111.
• Employment fingerprinting services are suspended until further notice (effective March 9, 2021). The Blount County Sheriffs Office provides this service on Wednesdays from 2:30 to 4:30 PM.
• Citizens are urged to pay fines online:
• Citizens are urged to request any Incident Report or Accident Report via email at

Call Responses 
Officers have returned to normal patrol operations and calls for service. 

Updated February 22, 2021

The City of Alcoa Electric Department’s priority is the safety and wellbeing of its employees in order to continue to deliver safe and reliable electric service to our customers during this time of uncertainty. Policies have been adjusted and new guidelines have been implemented to maintain the quality of those essential services while keeping customers and employees as safe as possible.

  • Employee’s workspaces, including vehicles, are sanitized after each employee’s shift.
  • Employees on site perform duties using social distancing protocols with fellow employees and the general public.
  • Employees are encouraged to wear face coverings when conducting business in close proximity (within 6 feet) to customers.
Despite all these temporary operational adjustments, the City of Alcoa Electric Department is still available and stands ready to serve you 24 hours a day, 7 days a week. In the event of a power outage, customers should check the main electrical panel to make certain the main circuit breaker is still in the “On” position, or main fuses are not blown. If the main circuit breaker is still “On”, and/or if neighboring customers are also without power, please notify us as soon as possible by calling 865-380-4890 and following the automated reporting system. Outages may also be reported via the smart phone PowerPal app.

For customers who are financially burdened from this COVID-19 pandemic, it is imperative to contact the Customer Service staff at 865-380-4700 to make arrangements for their accounts. 

The Fire Department will only be dispatched for the following Emergency Medical Service (EMS) calls:
Trauma StrokeSeizureBurnsChoking
Allergic ReactionDiabetic EventPatient not BreathingUnconscious /Unresponsive PatientsCardia Related Events

The City of Alcoa Public Works & Engineering Department in conjunction with Waste Connections of Tennessee are working hard to continue to provide uninterrupted service as we navigate the COVID-19 impacts.  In order to minimize risks to our employees and customers we are only accepting garbage that is bagged and completely in the cart as well recycling that is only in the cart.  No loose, extra, or outside items will be accepted in either form.  Please remember trash must be bagged for safety and placed in cart only; however, recycling may be placed loose in cart

All Planning and Codes functions and services are still being performed as usual. However, due to the current COVID-19 emergency, our offices are currently closed to walk-in traffic. Please call 865-380-4730 for information concerning the approval of subdivision plats, site plans, building plans and the issuance of permits as well as for scheduling routine building, plumbing, mechanical or site inspection services. The Planning and Codes vestibule remains open as a drop-off and pick-up area. We apologize for any inconvenience.

As a result of Executive Order 17 signed by Governor Lee, special events approved to be held within the City of Alcoa are canceled until further notice. Once this order has been lifted, applicants may resubmit for review and approval. The filing fees for applicants resubmitting will be waived.