The City of Alcoa would like to thank all of its electric and water utility customers for their patience and understanding from the service outages that resulted from Saturday night’s storm.
Significant damage was sustained throughout the Alcoa electric system with every substation suffering major outages and miles of lines requiring extensive repairs throughout the county. Not only did the electric system undergo substantial loss but many Alcoa residents found themselves without water and sewer service as uprooted trees tore through underground water and sewer lines along with ripping up sidewalks.
We also want to acknowledge the sense of community and random acts of kindness that were witnessed. Neighbors helped neighbors with the cleanup and provided meals and shelter to those in need. Various residents and community groups provided food and beverages for both the workers in the field and behind the desks while Alcoa Elementary School opened its doors to provide meals to workers and those whose homes were damaged.
At the peak of the event, over 10,000 customers were left without power caused by dozens of downed trees left in the wake of the storm. The City expresses its deepest appreciation for the contractors that came to our aid. Wolf Tree Experts and Asplundh Tree Service, whose crews had to first remove trees and dangling limbs before electric repairs could begin, worked tirelessly in dangerous conditions around the clock clearing the way for the linemen. Crews provided by electric contractors Service Electric Co., Danny Davis Electric, BESCO and Clinton Utilities Board, worked alongside the Alcoa crews replacing broken poles and stringing lines. We also appreciate the coordination of emergency agencies by the Blount County Emergency Management Agency.
Lastly, we want to thank all of the dedicated City of Alcoa employees, both those at a desk and those in the field, who worked tirelessly around the clock through the holiday weekend and into the week. Many who also suffered property damage themselves yet worked for the good of the community to get the job done. We can be especially proud of the dedication exhibited by our electric linemen, water and sewer employees, and sanitation employees who had the goal of restoring services as quickly and safely as possible. Also helping to carry the load were the employees of the police, fire, finance, and human resource departments – every department in the City worked to get power restored. To have accomplished restoration to over 10,000 in a little over 4 days, with the conditions that existed, was truly a gargantuan feat.
Just because the storm has passed doesn’t mean the event has ended. Several weeks of cleanup and repairs to the City infrastructure and residents property lie ahead. Please join us in praying for the families who have suffered damage to or the loss of their homes and property as we all move forward in the recovery process.
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