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Administration

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1. Where do I vote?

City of Alcoa citizens vote at Alcoa High School.

2. Where is your office?

The City of Alcoa Municipal Building is located at 223 Associates Blvd, Alcoa, TN 37701.

3. What are your hours?

The City of Alcoa Municipal Building is open
8:00 a.m. - 4:30 p.m.
Monday - Friday

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Electric Department

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1. How do I pay my bill?

There are a variety of ways to pay your utility bill: 

• Online
• Over the phone (865-380-4890)
• Placed in the drop-box in the Municipal Building parking lot on the north side of the building
• By using the PowerPal App on a mobile device.
• Bank Draft
• In Person at 223 Associates Blvd. Alcoa TN 37701

For more information, please visit our Pay Your Bill page

2. Where are your offices located?

Our main office is located at the City of Alcoa Municipal Building located at 223 Associates Boulevard, Alcoa, TN 37701. The office is across from the Blount Memorial Occupational Health Center in the Springbrook Corporate Center.

3. What telephone number do I call in case of an outage?

Please call our Operations Offices at 865-380-4890 to report an electric outage.

4. What areas does Alcoa Electric serve?

Alcoa Electric serves Bear Hollow, Topside Road, Alcoa Highway, Mentor, Alnwick, Louisville, Wal-Mart, Airport, West Hunt, Overlook, Filter Plant, McArthur Road, Louisville Road, Airport, Springbrook, Payne Avenue, Lakemont, Heritage, Walland/Laurel Valley, Cold Springs, Ellejoy, 411 Highway, Yankee Hill, Wildwood, Hubbard, Forrest Hill, Old Piney, Blockhouse, and Chilhowee areas.

If you have any further questions regarding your service location, please call 865-380-4700.

5. How much is the deposit?

The residential deposits are as follows, $175 for electric, $50 for water, and $75 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.

6. Can I sign up for service over the phone?

No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.

7. How can I save energy in my home?

There are many ways you can save energy in your home that can help you lower your electric bill and help the environment. For more information, please view our Energy Saving Tips Section.

8. Does Alcoa Electric offer a surge protection program?

No, at the present time, the Alcoa Electric Department does not offer a surge protection program.

9. What forms of payment are available to pay my bill?

There are a variety of ways to pay your utility bill to the City of Alcoa. For more information, visit our Pay Your Bill Page.

10. What do I do if my electric bill is high?

There are several reasons that your bill could be too high. The weather, faulty equipment, or lifestyle changes are the three main causes of high bills. If the problem persists, you may Request a High Bill Inquiry.

11. Does Alcoa Electric offer budget billing?

At the present time the budget billing program is suspended to new applicants. For more information, visit our Budget Billing Page.

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Fire Department

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1. Why are the fire hydrants painted yellow instead of red?

Our fire hydrants are painted with high visibility yellow paint to aid in locating the hydrant during night time operations or adverse weather conditions.

2. Why do the fire hydrants have different color tops?

All the fire hydrants are tested for flow readings on a yearly basis, and then the hydrant is color coded to aid fire fighters in the amount of water which is available at any given hydrant in the city. The colors can be interpreted as follows:
- Red: 0 - 499 Gallons Per Minute
- Orange: 500 - 599 Gallons Per Minutes
- Green: 1,000 - 1,499 Gallons Per Minutes
- Blue: 1,500 Gallons Per Minute or Greater

3. How many fire fighters are on duty at a time?

Nine firefighters are assigned to each shift, which is 24 hours long. Station 1 will have a captain, one engineer and two firefighters; Station 2 has one lieutenant, one engineer, and one firefighter; and Station 3 has one lieutenant and one engineer.

4. What is the Insurance Service Office (ISO) rating for Alcoa?

The City of Alcoa is rated a Class 1 ISO as of July 1, 2021.

5. Why do firefighters respond when citizens request an ambulance?

The City of Alcoa Fire Department runs a program called Emergency Medical First Responder. Upon calling for an ambulance or any motor vehicle accident with injuries, the Alcoa Fire Department dispatches the nearest Engine Company to provide basic life support until an ambulance arrives to transport the patient to a local emergency facility.

6. How do I apply for a job?

Call Station 1 Headquarters from 8 am to 5 pm to see if jobs are available. 865-380-4999

7. How do I schedule a public education event?

Call Station 1, Headquarters between 8 am to 5 pm, Monday through Friday 865-380-4999

8. Does the Fire Department install child car seats ?

Did you know that 3 out of 4 child car seats are installed incorrectly? The City of Alcoa Fire and Police departments offer car seat installation and education; even if you already have one installed we can verify correct attachments, seats, and positioning. For assistance, caregivers may call 865-380-4999 or stop by anytime at the City of Alcoa Public Safety building located at 2010 N. Wright Rd Alcoa Tennessee 37701.

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Herbicide Treatment

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1. Will the herbicides used affect my pets during or after treatment?

Herbicides target growth hormones and specific processes that are unique to plants. The EPA requires chemical manufactures to study herbicides for years and spend millions of dollars—to demonstrate that it will not harm humans or animals—before herbicides can become EPA approved to be used by licensed applicators for rights-of-way applications. 

2. If I am opposed to herbicide treatment on rights-of-way through my property, can I opt-out?

Property owners can opt-out by signing and abiding by our Rights-of-way Agreement. This agreement is between the City of Alcoa Electric Department and the property owner and requires the property owner to continually maintain a clean rights-of-way, except concerning compatible species such as dogwood (Cornus Florida) or Black Haw (Viburnum Prunifolium). 

3. Will the herbicide contaminate water on my property?

Herbicides we use can be applied to the waters edge according to the manufacturer’s label. Any herbicide that makes it to the ground bind strongly to the soil and are immobile. 

4. I did not hear that you were going to be using herbicide on rights-of-way through my property.

As a courtesy, we make every effort to inform our customers. We have pre-planners that go door to door ahead of time and leave door tags if no one is home. We also send out text to those who have an updated cell phone on file with the Electric Department. We also have information available on our website. 

5. What method is used to apply herbicide?

Our contractors use low volume methods. Individuals walk our rights-of-way with backpacks or work out of a UTV. This year treatment will consist of a stem treatment during the dormant season and follow up foliar spot treatment only in areas where we did not receive our desired kill rate with the stem treatment. 

6. How frequently do we use herbicide in our rights-of-way

We only use herbicide in a particular area approximately one year after cutting crews have been through an area. We are on a cycle program and thus after cutting an area and then applying herbicide it will be at least 3-4 years before we are back to a particular area. 

7. What does the herbicide target?

We are only targeting broad leaf species that have the potential to grow up into our power systems. We use selective herbicide mixes that do not target grasses. 

8. What chemicals are used?

The contractor has let us know that they plan to use the following chemicals (we have included the MSDS links for each)

For low volume spraying:

 

Element 4	http://www.cdms.net/ldat/ld8R2005.pdf
Arsenal AC	https://www.brmemc.com/wp-content/uploads/2021/05/mp746004.pdf
Milestone	https://assets.greenbook.net/M79670.pdf
Sunrise	http://www.cdms.net/ldat/ld6CS004.pdf

For vegetation too large to just spray:

Capstone

https://www.arborchem.com/images/label-sds/sds_Dow_Capstone.pdf

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New Electric Service

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1. Why can't I sign up online?

The City of Alcoa is currently working to provide this service. However, until this method is fully tested and evaluated, you must come in to our City of Alcoa Municipal Building at 223 Associates Boulevard in the Springbrook Corporate Center to sign up for service.

2. What is the best time to arrive?

Avoid lunch time if at all possible (i.e. between 11 a.m. and 2 p.m.). Mondays, Fridays, and days after holidays are also the busiest for all employees working with customers - clerks, new service, and customer service. If you need same day service, you must submit your request before noon.

3. How long does it take to sign up for service?

Generally it only takes 5 to 15 minutes to set up a residential account, depending on if the service set up is new or a transfer of service. However, during lunch the volume of customers increases and the reps are generally taking their lunch as well. Also, if a customer has an uncommon situation or request, it can increase the time to process or key in the information to the billing system.

4. When is the busiest season?

The summer season is busiest from June to September as the New Service Reps process an average of over 1,000 customers per month during these months.

5. How many people does New Service serve daily?

The New Service Reps process 55 to 75 in-house customers on average daily. This does not include processing internal emails, phone calls, or service tickets.

Please call our business office at 865-380-4700 to speak with a New Service Representative if you have any questions.

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Planning and Codes Department

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1. What are your office hours of operation?

The office is open between 8:00 AM and 4:30 PM, Monday thru Friday.

2. When are building inspectors/codes enforcement officiers available for permiting and to answer questions?

Building inspectors/codes enforcement officers are available in the office daily between 8:00-9:00 AM and 2:00-4:00 PM, Monday thru Friday. These times are set aside for those unable to make an appointment.

3. Is advanced notice needed to schedule an inspection?

Yes, if possible, 24 hours advanced notice is desired.

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Police Department

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1. What are the office hours of the Alcoa Police Department?

The lobby is open from 8:00 a.m. - 4:30 p.m., Monday - Friday, except holidays. Administrative and detective personnel primarily work weekdays during normal business hours.

2. Where is the Alcoa Police Department?

The Public Safety Headquarters is located at 2020 North Wright Road in Alcoa. Contact them by telephone at (865)-981-4111 for more information. Visitors to the Alcoa Public Safety Headquarters, can Click here to view this map for directions.

3. Who does APD provide accidents reports to?

You can obtain an accident report if the crash occurred on the roadway at here. 

If the accident occurred on private property or in a parking lot, we provide accident reports to involved parties at no cost. We do not provide accident reports to insurance companies. Property damage or private property reports are usually available 3-5 business days after an accident is reported.

4. How long before a police report is available?

It generally takes until Noon the next day before a report is completed and placed in the station files for distribution.

5. Whom do I speak with regarding a parking ticket or traffic ticket that I received?

Please contact the Court Clerk at 865-981-4111.

6. My car was towed. What do I have to do to get it back?

The registered owner needs to respond to the Alcoa Police Department station to obtain a vehicle release. If the registered owner does not have a valid driver’s license, they must bring someone with them who does.

Before the vehicle can be released, you must prove ownership with a picture ID and the vehicle registration. All ownership documentation must be current with the Department of Safety. You will need to contact the tow company to find out what their fees are for your vehicle.

If all requirements are met, you will be issued a release form by the police department. Take that form to the tow company, pay their fees and your vehicle will be released to you. Vehicle releases are processed anytime the station lobby is open. For after hours, please call 865-983-3620 and ask for a supervisor on duty.

7. Does Alcoa have a curfew for juveniles?

Alcoa Municipal Code Section 11-708 Curfew for Minors describes the ordinance for minors.

“It is unlawful for any person who has not reached his/her eighteenth (18th) birthday to loiter, wander, stroll, or play in or upon the public streets, sidewalks, highways, roads, alleys, parks, playgrounds or other public grounds, public places, public buildings, places of amusement, eating places, vacant lots or any place unsupervised by an adult having the lawful authority to be at such places between the hours of 10:30 p.m. and 6:00 a.m. Sunday through Friday and between the hours of 11:30 p.m. and 6:00 a.m. Friday through Sunday”; with some exceptions.

The exceptions include when the person is accompanied by an adult; on an authorized errand or out during curfew hours while employed. However, remember, if a police officer observes a person who appears to be under the age of eighteen years of age, he or she has the authority to detain that person to determine if they are in violation of the curfew laws. For further review, you may

access the entire ordinance (PDF).

8. How do I recover found/held property?

Property is returned by appointment only. Please call 865-981-4111, ext. 5201 for an appointment.

For items of evidence to be returned, proof that the court has approved the return of the item and your photo ID must be provided.

For all other property, a photo ID and any documentation confirming that you own the property must be provided. In the event that there is no paperwork proving ownership, you must be able to properly describe the property you are claiming.

9. How do I obtain a Tennessee background check?

For more information on how to obtain a Tennessee background check, please visit the Tennessee Bureau of Investigation page.

10. Does a sex offender live in my neighborhood?

To check the sex offender registry, view the Tennessee Bureau of Investigation (TBI) 

Sex Offender Registry Search page.

11. How Do I Renew My Driver’s License?

You can renew your driver’s license, order duplicate licenses, and make license inquiries to the Department of Safety at the Tennessee Anytime Public Records page.

12. How do I get to the Blount County Justice Center?

- From Knoxville / McGhee Tyson Airport, go south on Alcoa Highway (129).

- After passing the airport, veer left toward the Great Smoky Mountains / Alcoa.

- Go straight through nine stoplights and you will reach Lamar Alexander Parkway (321).

- At the ninth stoplight, turn right into the Blount County Justice Center. The address is:
940 East Lamar Alexander Parkway
Maryville, TN 37804

It is located directly across from Blount Memorial Hospital. The Blount County Sheriff’s Office can be reached at 865-273-5007 during regular business hours.

For a quick reference, view a map for directions.

13. How do I get to the Drivers License Testing Center in Blount County?

- From Knoxville / McGhee Tyson Airport, go south on Alcoa Highway (129).

- After passing the airport, veer left toward the Great Smoky Mountains/Alcoa.

- Go straight through eight stoplights and you will reach Lamar Alexander Parkway (321).

- At the eighth stoplight, turn right onto Lamar Alexander Parkway.

- Go straight through four stoplights and at the fourth turn right onto Home Avenue. The Drivers License Testing Center is about one half of a mile on the right. The address is:
318 Home Avenue
Maryville, TN 37801

There is a green street sign indicating where to turn into the entrance. The Driver Testing Center’s phone number is 865-981-2359.

For a quick reference view this map for directions.

14. What is the Tennessee Child Restraint Law?

For more information view our

Tennessee Child Restraint Law page.

15. How can I request speed enforcement in my neighborhood?

Please call APD during regular business hours at 865-981-4111 to discuss speed enforcement opportunities for your neighborhood. We are happy to help our community.

16. When is it appropriate to call 9-1-1?

We strongly encourage our residents, business owners and visitors to dial 911 at any time they need assistance, even if they are not sure about the urgent nature of it. One of the many benefits of having a local 911 Center is our flexibility in providing a much improved level of service. We do not want our citizens hesitating over the decision to call 911 or our seven-digit number. When in doubt, call 911. Another issue we see is when people have an urgent situation and , out of habit, call our seven-digit number instead of 911. This can actually hinder our response, because the tele-communicator does not get the information into their CAD console automatically unless the call comes in on 911.

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Public Works & Engineering

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1. What day is my garbage collected?

Please download the Residential Routes List for more information.  

Residential Sanitation Routes List (PDF).

2. When is bulky waste and brush collected?

Please visity the Brush and Bulky Waste information and calendar page. 

Brush and Bulky Waste Information and Calendar

3. When is my recycling collected?

Please download the Residential Recycling Calendar.

4. My sewer is backed up. Can you send someone to check it?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, holidays, and weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

5. How do I report a water leak?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, holidays, and weekend call the after-hours emergency number: 865-380-4921.

6. How do I check on my water bill?

Please call the Alcoa Utilities Business Office at 865-380-4700 and ask to speak with a customer service representative or clerk.

7. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

8. Why is my electricity out?

Check your main electrical panel to make certain that circuit breakers are on or that fuses are good. If the problem is not yours, or if others are involved, call Alcoa Electric Department at 865-380-4890.

9. Where do I pay my bill?

City of Alcoa Municipal Building
223 Associates Boulevard

Alcoa, TN 33701

Located in the Springbrook Corporate Center.

10. What do I do if I see chemical dumping at a storm drain?

Call the Alcoa Stormwater Hotline at 865-380-4820. You can call 24 hours a day, 7 days a week and remain anonymous.

11. How can I save on my water bill?

For ideas on how to reduce your water bill, visit our Water Saving Tips Page.

12. What are the requirements for starting, stopping or transferring service?

Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard, Alcoa located in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months.

If you are a commercial customer, please call the New Service Department during regular business hours at 865-380-4700. You are strongly encouraged to make an appointment in order to receive prompt and accurate service.

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Recycling

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1. What is single-stream recycling?

When utilizing single-stream recycling all recycled materials are mixed together in the collection trucks and are then sorted at the automated processing facility located in Knoxville. This simplifies things for residents who will not have to worry about sorting any items.

2. How much does single-stream recycling cost?

There is no additional cost to the city or its residents.

3. Why use single-stream recycling?

It makes recycling even easier for Alcoa’s residents. The addition of these materials will significantly increase each household’s recycling volume, therefore adding life to the Alcoa/Maryville/Blount County Landfill. With this wider range of materials that can be recycled and the convenience of curbside recycling, Alcoa’s residents continue to demonstrate increased environmental stewardship while leading their neighbors in Blount County and throughout most of east Tennessee.

4. I shred my junk mail. Is that ok?

Yes, shredded paper is acceptable.

5. What if I have broken glass? Can I put that in my bin?

Glass of any kind is no longer accepted due to handling of the material at the sorting center.

6. How do I know if my plastic is a 1 or a 7, and what difference does it make?

If it is a recyclable plastic item, there will be an identification code number inside the triangle shaped recycle logo. This is generally located on the bottom of the item. To the consumer, the number doesn’t mean much, but for recyclers it is a means to identify the resin content of bottles and containers in the recycle stream.

7. What are the different kinds of plastics?

Generally speaking, a No. 1-coded bottle is a plastic drink bottle, salad dressing bottle, peanut butter jar, and others that can be heated in a microwave.

No. 2 items include: Milk jugs, water, and juice containers; and also those for cosmetics, shampoos, laundry products, yogurt and margarine tubs; cereal box liners; grocery, trash and retail bags, food storage bags; and trash bags like Hefty and Glad as well as plastic wrap.

No. 3 items are seen less frequently and are things like clear food and non-food packaging.

No. 4 items: Frozen food bags, squeezable bottles like those for honey and mustard, etc.

No. 5 items: Plastics that hold items already mentioned like catsup bottles, yogurt cups, margarine tubs, and medicine bottles.

No. 6 items: Categories include grocery store plastic meat trays, aspirin bottles, cups, plates and cutlery.

No. 7 items: Three and five-gallon reusable water bottles, and some citrus juice and catsup bottles.

8. Is there anything I can’t recycle?

- No type of Styrofoam can be recycled even Styrofoam that has that has the recycle logo and number on it.
- No type of light bulb
- No porcelain, pottery and ceramic products
- No aerosol cans
- No mixed containers such as those for nuts and snacks that have some plastic and some paper board and foil
- No broken glass

9. Can I recycle containers that have had such things as insecticides, herbicides, motor oil and additives, antifreeze, Clorox and other household cleaners in them?

Yes, as long as they have been washed out and the container has the 1 - 7 code on it.

10. Who can I call if I have any questions?

Residents can learn more about acceptable and unacceptable materials at the Waste Connections website, linked below. Questions may also be directed to Alcoa's Sanitation Services Division at 865-380-4800. For missed collections, please call Waste Connections at (865) 522-8161.  

Waste Connections of Tennessee Website

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Stormwater Management Program

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1. Why do I have to pay a Stormwater Fee?

To help facilitate federal stormwater compliance by providing a long-term, stable funding source for required, unfunded, stormwater mandates from the Clean Water Act. A stormwater utility fee is an alternate method to generate necessary funds rather than raise property taxes.

2. Where will the stormwater funds go?

All stormwater fees collected will go to fund stormwater programs only.

3. How did you come up with the fee?

Aerial photo studies by the Public Works and Engineering Department determined the average area of impervious surface for residences in Alcoa. This average, or Equivalent Residential Unit (ERU), equals 2,696 square feet for the City of Alcoa. Based on this data, Residential Units must pay a flat fee of $3 per month, and Commercial Units must pay $4 per ERU per month.

4. Does everybody in the City of Alcoa have to pay the Stormwater Fee?

Yes, Residential Units must pay a flat fee of $3 per month and Commercial Units must pay $4 per ERU per month.

5. Will Stormwater Fees be discounted?

Only to Commercial Unit classifications that meet discount criteria. Residential Units do not qualify for discounts. To learn more about the Commercial Unit criteria for discounts, visit our

Fee Structure Page.

6. If it doesn’t rain, do I still have to pay the Stormwater Fee?

Yes, fees are calculated based on impervious area and are necessary to fund improvement projects mandated by the EPA and to obtain the NPDES permit.

7. Can I get my utilities cut off if I don’t pay the Stormwater Fee?

Yes, stormwater fees are like any other utility and added to your total utility bill. If you do not pay any part of your utility bill, including the stormwater fee, your utility service can be cut off for non-payment.

8. Can you add my street to the list of problem stormwater and/or flood areas?

Yes, speak with a Stormwater Utility engineer from the Public Works and Engineering Department. Our phone number is 865-380-4800.

9. What about vacant property and public property like schools and parks?

Since rain falls on all property, all property will be charged a Stormwater Fee unless it falls under the “Exempt Properties" category. Schools, churches, city property, etc. will be charged like any other commercial property – based on the number of ERUs on the site.

You may read more about Exempt Properties on our

Fee Structure Page.

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Tree Trimming Program

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1. How often does the Alcoa Electric Department trim and/or remove trees?

We typically trim or remove trees on a regular cycle of 4 to 5 years. We also trim on an as-needed basis or by customer request. However, if storms or strong winds come to our service area, we assess the damage and work with the Public Works Department and/or tree trimming companies (depending on the severity of the damage) to remove hazardous trees or limbs.

2. What trees will the Alcoa Electric Department Trim?

AED only trims trees that pose a potential hazard to primary or secondary power lines. Non-ornamental trees directly under the power lines and trees considered a danger to fall into the lines (typically dead or leaning trees) may be removed. These are normally the lines that run parallel with the street. We typically do not remove trees interfering with service wires (wires running directly from the house to a transformer), as these are the customer's responsibility.

If the tree in question poses an immediate, serious or dangerous threat to your electric system, we will be glad to send an AED representative to assess the situation. We contract with certified arborists to ensure healthy and safe pruning methods are used.

3. How much of my trees will be trimmed?

Primary Distribution lines will be trimmed to a minimum clearance of 10 feet from closest conductor. Limbs may be trimmed further from the lines to comply with lateral trimming methods. Limbs overhanging lines will be trimmed as high as possible. We will make every effort to eliminate weak, diseased and dead limbs above the wires that may fall or blow into the wires. See link below for standard clearances.

City of Alcoa Trimming Clearances

4. What method do you use to trim trees?

When we can, AED uses lateral trimming methods, which entail removing limbs at natural detachment points (laterals) or to the parent branch to help facilitate healing around the pruning site and strengthen branches. We also use directional pruning that redirects the growth of the tree away from the power line, minimizing re-sprouting or re-growth. Lateral pruning does not harm the tree’s natural defense systems, protecting the tree from decay.

5. Will you leave me with an unshapely tree?

We will work together on each case and attempt to satisfy you with the appearance while obtaining adequate clearance and safety. Each tree is different, as the amount of lateral trimming that has to be performed depends on how the tree might interfere with power lines. In most cases, a few months of re-growth makes a big difference in appearance following pruning. With lateral trimming, the re-growth is naturally directed away from the power lines.

6. Who will actually trim my trees?

The Alcoa Electric Department only contracts with qualified tree companies who meet our guidelines and specifications. 

7. What happens to the wood and brush after trimming?

If we are trimming and removing during routine maintenance, we will chip everything that can go through our chipper if it is in a maintained area. Brush resulting from tree trimming may not always be picked up immediately. Residents should allow 7 days for clean up, after which a call may be made to the electric department at 380-4890. However, large wood (greater than 6” diameter at breast height) in a maintained area will be cut into manageable size pieces and left as close to the stump as feasible. Property Owners can call into the City of Alcoa Electric Department and request large wood to be left in longer lengths than manageable size pieces. If trees are removed and brush is cut in an unmaintained area, the aforementioned will be chopped up and/or placed to lie flat with the terrain.  Vegetation in an unmaintained area will not be chipped or hauled off. The City of Alcoa Electric Department will not chip, haul or remove brush, debris or trees that have fallen due to natural causes or have to be cut for storm restoration purposes by City of Alcoa Electric Department employees or by employees from our contracted tree companies. Our primary responsibility, during a restoration event, is to restore power as quickly and safely as possible.

8. Does the Alcoa Electric Department have a legal right-of-way to come on to my property and trim my trees?

Our overall goal is to maintain an exceptionally reliable electric system and to ensure public safety. State laws give AED the legal right to do what is necessary to maintain and protect the electric system within the right-of-way to provide and maintain utility services for the common good of the community.

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Utilities & Billing

Show All Answers

1. What day is my garbage collected?

You can find information regarding Residential Garbage Routes on the Sanitation & Recycling Services Page.

2. When is bulky waste and brush collected?

To find out when bulky waste and brush are collected, view the Brush and Bulky Waste information page. 

3. My sewer is backed up. Can you send someone to check it?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays, and on weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

4. How do I report a water leak?

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays and weekends call the after-hours emergency number: 865-380-4921.

5. How do I check on my water bill?

Please call the Alcoa Utilities Business Office at 865-380-4700 and ask to speak with a customer service representative or clerk.

6. Where can I find COVID-19 Information?

For all information concerning COVID-19, please visit our Blount Intergovernmental Information Website. 

7. What are the requirements for starting, stopping or transferring service?

Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months. 

8. Why is my electricity out?

Check your main electrical panel to make certain that circuit breakers are on or that fuses are good.

If the problem is not yours, or if others are involved, call Alcoa Electric Department at 865-380-4890.

9. What do I do if I see chemical dumping at a storm drain?

Call the Alcoa Stormwater Hotline at 865-380-4820. You can call 24 hours a day, 7 days a week and remain anonymous.

10. How can I save on my water bill?

For tips on how to save on your water bill, visit our Water Saving Tips Page.

11. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

12. Where are your offices located?

Our main office is located at:

City of Alcoa Municipal Building
223 Associates Boulevard
Alcoa, TN 37701

We are in the Springbrook Corporate Center across from the Blount Memorial Wellness Center.

13. What payment options are available to pay my bill?

There are a variety of ways to pay your utility bill: 

• Online
• Over the phone (865-380-4890)
• Placed in the drop-box in the Municipal Building parking lot on the north side of the building
• By using the PowerPal App on a mobile device.
• Bank Draft
• In Person at 223 Associates Blvd. Alcoa TN 37701

For more information, please visit our Pay Your Bill page

14. What telephone number do I call in case of an electric outage?

Please call our Operations Offices at 865-380-4890 to report an electric outage.

15. What areas does Alcoa Electric serve?

Alcoa Electric serves the following areas:

Bear Hollow, Topside Road, Alcoa Highway, Mentor, Alnwick, Louisville, Wal-Mart, Airport, West Hunt, Overlook, Filter Plant, McArthur Road, Louisville Road, Airport, Springbrook, Payne Avenue, Lakemont, Heritage, Walland/Laurel Valley, Cold Springs, Ellejoy, 411 Highway, Yankee Hill, Wildwood, Hubbard, Forrest Hill, Old Piney, Blockhouse, and Chilhowee areas.

If you have any further questions regarding your service location, please call 865-380-4700.

16. How much is the deposit?

The residential deposits are as follows: $175 for electric, $50 for water, and $75 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.

17. Can I sign up for service over the phone?

No. In order to provide accurate and adequate service, you must come to our offices to sign up for services with a New Service Representative. Alcoa Electric must have proof of identification from customers who sign up for service.

18. Does Alcoa Electric offer budget billing?

No, at the present time the budget billing program has been suspended. For more information, visit our Budget Billing Page.

19. What do I do if my electric bill is high?

There are several reasons that your bill could be too high. The weather, faulty equipment, or lifestyle changes are the three main causes of high bills. To investigate further, visit our Request a High Bill Inquiry Page.

20. How can I save energy in my home?

There are many ways you can save energy in your home that can help you lower your electric bill and help the environment. To learn more, view our Energy Saving Tips.

21. Does Alcoa Electric offer a surge protection program?

No, at the present time, the Alcoa Electric Department does not offer a surge protection program.