What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?
If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

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1. What day is my garbage collected?
2. When is bulky waste and brush collected?
3. When is my recycling collected?
4. My sewer is backed up. Can you send someone to check it?
5. How do I report a water leak?
6. How do I check on my water bill?
7. What are the requirements for starting service, or changing the name on my bill, mailing address, or contact information?
8. Why is my electricity out?
9. Where do I pay my bill?
10. What do I do if I see chemical dumping at a storm drain?
11. How can I save on my water bill?
12. What are the requirements for starting, stopping or transferring service?