Frequently Asked Questions

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, holidays, and weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, holidays, and weekend call the after-hours emergency number: 865-380-4921.

Please call the Alcoa Utilities Business Office at 865-380-4700 and ask to speak with a customer service representative or clerk.

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

Check your main electrical panel to make certain that circuit breakers are on or that fuses are good. If the problem is not yours, or if others are involved, call Alcoa Electric Department at 865-380-4890.

City of Alcoa Municipal Building
223 Associates Boulevard

Alcoa, TN 33701

Located in the Springbrook Corporate Center.

Call the Alcoa Stormwater Hotline at 865-380-4820. You can call 24 hours a day, 7 days a week and remain anonymous.

For ideas on how to reduce your water bill, visit our

Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard, Alcoa located in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months.

If you are a commercial customer, please call the New Service Department during regular business hours at 865-380-4700. You are strongly encouraged to make an appointment in order to receive prompt and accurate service.