Frequently Asked Questions

To find out when bulky waste and brush are collected, view the Brush and Bulky Waste information page. 

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays, and on weekends call the after-hours emergency number: 865-380-4921. A Water and Wastewater crew will be dispatched to determine the probable cause of the problem.

If the problem is determined to be a blockage in the City’s sewer main, the crew will clear the blockage then verify with the customer that their backup has stopped. If the main is clear or the customer’s backup continues after clearing the main, the customer will be advised to contact a plumber for repairs.

During normal business, contact the Public Works and Engineering Offices at 865-380-4800. After hours, on holidays and weekends call the after-hours emergency number: 865-380-4921.

For all information concerning COVID-19, please visit our Blount Intergovernmental Information Website. 

Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.

To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard in the Springbrook Corporate Center.

To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months. 

If you have a name change request for the name on your utility account, please bring in signed proof of the reason for changing the name (i.e. death certificate if the person’s name on the account is deceased or divorce certificate if divorced).

If you have a change of mailing address or change of phone number for your account, please call 865-380-4700 and ask to speak to a clerk and follow their instructions. You will need to sign a Change of Address Form in order to change your mailing address as of August 2006.

There are a variety of ways to pay your utility bill: 

• Online
• Over the phone (865-380-4890)
• Placed in the drop-box in the Municipal Building parking lot on the north side of the building
• By using the PowerPal App on a mobile device.
• Bank Draft
• In Person at 223 Associates Blvd. Alcoa TN 37701

For more information, please visit our Pay Your Bill page

The residential deposits are as follows: $175 for electric, $50 for water, and $75 for sewer. Commercial and industrial deposits are two times the highest bill. Also, you must pay a $25 service fee along with your deposit. Please call our main office at 865-380-4700 and ask to speak to a New Service Representative for details.