Frequently Asked Questions

The City of Alcoa is currently working to provide this service. However, until this method is fully tested and evaluated, you must come in to our City of Alcoa Municipal Building at 223 Associates Boulevard in the Springbrook Corporate Center to sign up for service.

Avoid lunch time if at all possible (i.e. between 11 a.m. and 2 p.m.). Mondays, Fridays, and days after holidays are also the busiest for all employees working with customers - clerks, new service, and customer service. If you need same day service, you must submit your request before noon.

Generally it only takes 5 to 15 minutes to set up a residential account, depending on if the service set up is new or a transfer of service. However, during lunch the volume of customers increases and the reps are generally taking their lunch as well. Also, if a customer has an uncommon situation or request, it can increase the time to process or key in the information to the billing system.

The summer season is busiest from June to September as the New Service Reps process an average of over 1,000 customers per month during these months.

The New Service Reps process 55 to 75 in-house customers on average daily. This does not include processing internal emails, phone calls, or service tickets.

Please call our business office at 865-380-4700 to speak with a New Service Representative if you have any questions.