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Call 865-380-4700 and ask to speak to a New Service Representative if you have questions regarding your new, disconnected, or transferred service.
To start or transfer service, please come to the Alcoa Utilities Business Office at 223 Associates Boulevard in the Springbrook Corporate Center.
To apply for service, applicants should bring a legal photo ID or two forms of identification and the address of new location. If you are renting, a rent receipt or lease agreement is required. To obtain service, the applicant will pay a service fee and a deposit. For residential customers, the deposit can be credited to your account if you pay your monthly utility bill on time consecutively for 12 months.