Pay Your Utility Bill Online

REMINDER: A 2.85% convenience fee will be charged on all credit and debit card payments starting January 1, 2022. 

To Pay Online: 

Welcome to our new Online Utility Bill Payment System. Please read the following disclaimer:

If you do not receive a confirmation, do not attempt to make another payment before speaking with a representative from our office. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments.

The City of Alcoa reserves the right to discontinue this service to anyone who does not follow the terms and conditions of this website or attempts to make a payment with a check and the check is returned due to insufficient funds. By utilizing our online utility bill payment system, you agree to the terms and conditions of this website and this disclaimer. Payments made each day by midnight Eastern Time will be received by the City of Alcoa the following business day. Please do not use this system if you need immediate credit.

If this is your first time using this new online system:

  • You may use the login and password printed on your utility bill. If you do not have that information you can create a login and password using your account number and the name the account in listed under.
  • Once you have read and accepted the following disclaimer, you may proceed to the Online Payment Site. Please note that by entering the payment site, you will be redirected to SEDC’s secure payment site for processing.
  • Payments made after midnight "will not" be received by the utility company until the next business day.
  • Do not pay using this system if your service is scheduled to be disconnected or you need immediate credit.
  • Partial payments made on delinquent accounts may result in disconnection of service.
  • Penalty or Late fees added may not be reflected in the balance shown.

By entering the Online Utility Bill Payment Site, I acknowledge that I have read and understand the payment terms listed above.